ISP working to resolve *ISP issues

November 24, 2016

For many years, the Idaho State Police has advertised a mobile phone call feature of *ISP (*477) as a quick, alternate way to reach an Idaho State Police emergency dispatch center. That feature is intended for reporting traffic related complaints, such as impaired or reckless driving, traffic safety incidents or concerns, and crashes. 9-1-1 is and will remain the best number to call for emergencies. Through public feedback, Idaho State Police recently learned that *ISP (*477) was not working for some users with certain mobile phones operating over what is known as Voice over Long Term Evolution (VoLTE). It is and has been working for mobile phones working over what is known as Code Division Multiple Access (CDMA). The public feedback was extremely helpful and appreciated. The Idaho State Police is working closely with the one cellular carrier involved in this matter and as soon as the programming issue/service is corrected, we will provide an update. That carrier is working very hard to correct this matter. We apologize for any inconvenience or frustration this may cause.